How We Are Reopening Amid the COVID-19 Pandemic

Dear Dexter Family Dentistry Patient:

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months and all of us look forward to resuming our normal habits and routines. While many things have changed, one thing remains the same: our commitment to your safety and the overall safety of our entire community!

Infection control is always a top priority for our practice and you have likely seen this during your visits to our office. Our infection control processes are state of the art, so it’s safe and comfortable. Due to the global COVID-19 pandemic, we want to tell you more about the new procedures we now follow to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the Michigan Dental Association (MDA), the U.S. Centers for Disease Control and Prevention (CDC), the Occupational Safety and Health Administration (OSHA),and our local health department. We follow the guidance of these agencies regularly, so we are up-to-date on any new recommendations that may be issued. We do this to make sure our infection control procedures are current and adhere to or exceed each agencies’ recommendations.

You will see some changes when it is time for your next appointment.  Other safety changes you will not see as they are internal modifications.  We made these changes with one thing in mind: the safety of our patients and staff. For example:

  • Our office will communicate with you beforehand to ask some COVID-19 screening questions. You’ll be asked those same questions again when you arrive.
  • We now have a virtual style waiting room. When coming to your appointment, we ask that you stay in your car and call us when you arrive (734-426-9000). With a combination of text messages and phone calls we will instruct you when to safely enter the office.
  • Separate patient entrance and exit. All patients will enter through the “main” (WEST) patient entrance (glass doors under the big blue awning), and all patients will exit through the “side” (NORTH) patient exit (single glass door facing Dan Hoey Road).
  • The number of people in our building will be limited. We encourage social distancing of 6 feet when possible and ask that people entering the building be limited to those being treated.
  • You will see signs indicating where you can safely go and where you should STOP for further directions.
  • You will see that all staff, including the front office staff, will wear masks, and we have installed sneeze guards at our reception desk.
  • You will see clinical staff wearing additional PPE such as N-95 respirators, face shields, goggles, head covers, surgical gowns, and shoe covers.
  • You may want to bring a sweater or light jacket as you can expect cooler office temperatures.
  • When entering our office you will be greeted by someone from our team to take your temperature. We will ask you to sanitize your hands and wear a personal facemask when not receiving treatment. A facemask will be provided at no charge if you do not come with your own.
  • Appointments will be managed to allow for separate hygiene and doctor days in an effort to reduce wait time during your appointment and accommodate changes in our personal protective equipment and disinfection protocols. That might mean fewer options for scheduling your appointment and requesting specific providers, but please know the intent is safety for all!
  • By implementing separate hygiene and doctor days, we can ensure absolute minimal dental aerosoles will be generated in the office during dental cleaning appointments! This innovative scheduling technique is “above and beyond” any current regulatory guidelines.
  • To further minimize splatter and aerosols, there will be no polishing at cleaning appointments and improved patient “suction” systems have been installed.
  • The building now has IMPROVED frequency and quality of HVAC air filtration.
  • You can expect to see staff cleaning frequently touched surfaces including after each use of our patient and staff restroom and common areas.
  • There may be other changes as we try to keep social distancing to six feet.
  • All credit card payments, billing questions, and follow up appointment scheduling will be handled over the phone to minimize person to person contact with our team. Please inform us on the day of your appointment if you prefer to pay cash or check.
  • Staff will undergo daily health and temperature screenings to ensure the safety of our patients and community.

Even though you may not see our smiling faces under all the new PPE, we assure you “it’s still us”, and we are excited to see you again in our “new normal” dental health care environment.

For those of you that had appointments cancelled due to COVID-19 office closure, please be assured we have added your name to our call list and will be contacting you over the next several weeks to reschedule.  For those of you with upcoming appointments, we will also be calling you to discuss your appointment.  The new schedule will require appointment adjustments.  While this may be inconvenient for all of us, please know this is being done to optimize patient and staff safety!  We thank you for your patience during this process!

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 734-426-9000 or visit our website at www.dexterfamilydentists.com.

Thank you for trusting us with your dental care. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,

Brent Kolb, DDS — Owner, Dexter Family Dentistry, P.C.